Ordering Online – Frequently Asked Questions
Login / Registration
How do I create an account?
At the top of the site, you'll see a link saying 'Sign In/Register'. Just click on this, then enter your details on the right hand side of the page. You'll be guided through the registration process.
If I registered on your old site, will I still be able to log in?
Yes, just log in as usual with your registered email address and password. You'll be recognised as an existing account holder so you don't need to do anything different.
What if I've forgotten my password?
Click on 'Sign In/Register' then select the 'Forgotten Password?' option. Next you'll be asked to enter your email address. We'll then send you an email that enables you to reset your password.
Do you have an order form I can fill in and post to you?
Yes we do. Click here to view or print order form.
Delivering your Goods
Do you have a deadline for Easter deliveries?
Yes we do. If you are sending a parcel overseas the last order date online for guaranteed delivery is midday 22nd March 2010, to the UK 29th March.
Can I order from this site if I live outside the UK?
We are only able to send selected products overseas, for further information please contact our customer services team on +44 (0)1423 814008.
How will I know how much I will be charged for delivery?
We'll provide you with a guideline cost but the actual delivery fee will only be confirmed once you've clarified a delivery address for your order. Please see Delivery Information for more details.
Is VAT charged on deliveries outside the EU?
No. VAT will not be charged on items paid for, and delivered outside of, the EU. When your goods are despatched you'll receive an email detailing the discount. Your payment card will only be charged the discounted total.
Do you deliver to BFPO addresses?
Yes we do, but we can't accept BFPO orders online. Please call the Bettys sales team on +44 (0)1423 814000 or 0845 3453636 for BFPO orders.
Payment
What cards do you accept for payment?
We accept payment by:
MasterCard
Visa
Visa Electron
Solo
When will my card be charged?
When you place an order the payment will be authorised but not debited. We'll only charge your card when your items are sent out.
Can I pay by cheque?
Yes. We accept cheques and postal orders, but to pay this way please call us on +44 (0)1423 814008 or 0845 345 3636. Please note that paying this way takes slightly longer because we can’t send your items out until your cheque or postal order has cleared.
What exchange rate will be used if I use an overseas credit card?
The exchange rate will be determined by your payment card issuer.
Using our Website
Can I use any browser to view Bettys by Post?
For the best viewing experience please use one of the following:
Internet Explorer - version 6 and above
Firefox – version 2 and above
Safari
Opera – version 9 and above
Chrome