Our Returns Policy
We aim for perfection and want you to be happy every time you shop with us. So in the unlikely event that something goes wrong, here’s what we’ll do to put things right.
Damaged Items
All our parcels are carefully packed by hand in our Craft Bakery, and we go to great lengths to ensure they arrive in pristine condition. But if your order is damaged in transit, we’ll collect it and replace it. Please see 'To return an item' (below) for details of how this works.
Delivery Charges and Other Services
If you are returning an item, whether it’s because of an error on our part, damage, or you’re simply not completely satisfied, we’ll refund all delivery charges incurred by you (both for the initial delivery and the cost of returning it.) Please note that we wouldn’t refund delivery costs in all other circumstances where we’re not at fault.
To Return an Item
To arrange collection, please contact us giving the reason for the return. Any damaged goods would be collected (usually by courier) at our expense and at your convenience. If you’re returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging. For our address details see 'Contact Us'. This returns policy does not affect your statutory rights.
Cancelling an Item
Under the United Kingdom's ‘Distance Selling Regulations’ you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This doesn’t cover foodstuffs, beverages, and any items made specifically for you. If you wish to cancel orders for any non-food and beverage items, please let us know in writing, giving the reason for the return as 'Contract Cancellation'. When you send the item back, please package it securely. Also, please ensure you post it with enough time for us to receive it within seven working days of the date it was delivered to you.
The Return Address is:
Bettys by Post
Bettys Craft Bakery
Hookstone Chase
Harrogate
North Yorkshire
HG2 7LD
+44 (0)1423 814008
If you're returning items because of damage, an error on our part, or you're not satisfied with the quality, in addition to a full refund, we will reimburse you for the cost of sending the items back. For your protection, we ask that you use a Recorded Delivery service when returning items, because proof of posting is not proof of receipt.
Please note, in all other circumstances you would be responsible for the costs of returning items and the original postage and packing paid would not be refunded. We can arrange for collection at your expense if you cannot return them yourself but this would prove more expensive.