Terms & Conditions
1. We make all our cakes and chocolates by hand, so at busy times of the year such as Christmas and Easter, we sometimes run out. Likewise our teas and coffees come from faraway places where nature often intervenes to disrupt supplies. We do all we can to make sure you are not disappointed, but we have to say that everything on our website is offered for sale subject to availability. If we can’t supply what you want, we promise to let you know as soon as we can.
2. If for some reason we have to change the recipe or the shape and design of a product, we will contact you to offer you a suitable replacement item that would be of similar or even better quality at the same price. At this point you would of course be free to cancel your order. If you are not happy with the replacement item when it arrives, you can return it for a full refund – see our Returns Policy section for more information.
3. We are only able to send selected products overseas. Carriage prices vary for overseas deliveries and restrictions apply to some countries, so please contact us for more information. Bettys cannot be held responsible should local customs authorities confiscate any item or charge any import duty.
4. Our prices include VAT where appropriate. We try to ensure that all prices on our website are accurate, but we’re only human and sometimes an error escapes our scrutiny. If this happens we will supply your goods at the lower price, unless it’s a significant mistake, in which case we’ll contact you first to explain and give you the option to cancel your order.
5. If you change your mind after placing an order, you may cancel your order before it is despatched by calling us on +44 (0)1423 814008. However, this doesn’t apply to cakes made especially for you if we have already started making it.
6. Under the Distance Selling Directive, you may also cancel your order within seven working days of delivery. However, this doesn’t apply to food and beverages or any item made specifically for you. To cancel your order and receive a refund, you must confirm this in writing and return the item within two weeks of receipt and in its original packaging to:
Bettys by Post
Bettys Craft Bakery
Hookstone Chase
Harrogate
North Yorkshire
HG2 7LD
Please note proof of posting can’t be taken as proof of receipt. For more information please see ‘Cancelling an item’ under our Returns section.
7. From time to time we may have to change these terms and conditions without prior notice.
8. Just in case you need to know, our registered details are:
Bettys & Taylors of Harrogate Limited
1 Parliament Street
Harrogate
North Yorkshire
HG1 2QU
Tel: +44 (0)1423 814000
Registered Number 543821 England
VAT Registration Number 405696146